Omg where did everything go?
Sorry I didn’t know where else to post this. I just opened an app to log a snack & everything is gone!!!!!!. I’ve been on the keto diet since September & i swear w/o this app i would have been lost!!! And now my entire daily log is gone, my settings, so many settings omg, i paid $ for the premium services, i just can’t believe its all gone, i thought all my journals were safe :(Can someone please tell me how i can contact the app for support? Has this happened to anyone else btw? Thank you for your time.
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I went through this just tonight. Although I had no history on the daily tracking, I could run a report for past weeks, and the data was there.... Since the data was available for reports, I started browsing and on the analysis page (I believe), it said that if you were not syncing with your data you may be logged on to another another device differently than where you are using it.... So, I went to my phone rather than the PC I was on, and logged out on the phone. The PC was then able to pull up my history, etc on the PC app. I also found a blog in the app about logging out and then logging in slightly different if your data was absent. I may just drop the app on my phone, but before I do, I may just log in and see if that will create a problem, again. It is very upsetting to loose all your history.
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Go to settings, Account settings and contact for support is at the bottom of the page.
