Frustrated
I am new to CM as of today. I'm very disappointed with the support I've been getting on all the confusion I'm experiencing. I ask a question and it takes hours to get an answer from "Jessica" then I have to ask another question due to her answer which takes several more hours. Too much frustration. I'm going to cancel my subscription in the morning if I can't get somewhere with this company this evening.
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Hi Linda, sorry that you've been frustrated with customer support. Please contact support@carbmanager.com and ask to be directed to a supervisor who can follow up on your tickets.
Please also know that we're still a small company and don't operate support 24/7 yet, so we do apologize that there can be a lag time.