Tracking keystones option greyed out

Hi all! I’m Sara and I have been on premium for a little over a month. I was able to log my key tones until I fittled with something in the settings. Now it won’t work. Does anyone know how I can turn it back on or where I can find support phone number? Thanks!

2replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
    • Pat F
    • Pat_F
    • 4 yrs ago
    • Reported - view

    Hello, Sara -

    I don’t know if this will help as I’ve never tried it myself, but if you go to the settings tab and scroll all the way down, you’ll find the ‘Additional Privacy & Account Settings’ section where you can select ‘Reset Account’.  Again, I’ve never tried that so I dont know what that will do (wipe out all your entries, etc).

    But right above the AP&AS section is the ‘Help & Support’ section, which includes ‘Contact Support’

    Hope this helps, and Keto on!

    Like
    • sara Law
    • sara_law
    • 4 yrs ago
    • Reported - view

    Thank u I got it fixed 😀

    Like
Like Follow
  • 4 yrs agoLast active
  • 2Replies
  • 21Views
  • 2 Following